Subscription Policy
Subscription Policy
Overview
Thank you for choosing Veliora. Our subscription program is designed to provide convenience, savings, and uninterrupted access to your favorite products.
By enrolling in a subscription, you agree to the terms outlined in this Subscription Policy. We strive to provide a flexible and customer-friendly experience, allowing you to manage your subscription according to your needs at any time.
Subscription Benefits
As a subscriber, you enjoy the following benefits:
Exclusive discounted pricing compared to one-time purchases.
Automatic recurring deliveries so you never run out of your favorite products.
Flexible subscription management, including the ability to pause, skip, modify, or cancel your subscription at any time.
Priority customer support.
Price protection on your subscribed products, even if retail prices increase in the future.
Billing & Delivery
Billing Schedule
Subscription orders are automatically billed every 30 days unless otherwise specified during checkout.
You may receive an email reminder before your next billing date.
Charges will be applied to the payment method associated with your account.
Shipping Schedule
Orders are typically processed within 1–3 business days after successful payment.
Delivery times vary depending on your location and selected shipping method.
Tracking information will be provided via email once your order has been shipped.
Subscription Charges
You will be charged the amount displayed at checkout when you subscribe.
Applicable taxes and shipping fees may be added depending on your location.
Updating Payment or Shipping Information
You may update your payment details or shipping address at any time through your customer account before the next billing cycle.
Managing Your Subscription
You have full control over your subscription and may make changes at any time, including:
Pausing your subscription.
Skipping upcoming deliveries.
Increasing or decreasing product quantities.
Updating your shipping address.
Updating your payment information.
Canceling your subscription.
How to Make Changes
Online Account Management
-
Log in to your customer account.
-
Navigate to the subscription management section.
-
Select the changes you would like to make.
-
Save and confirm your updates.
Changes made through your account generally take effect immediately.
Customer Support
If you require assistance, please contact our support team:
Email: Support@getveliora.co
Modification Deadline
To ensure accurate processing, all subscription changes, including cancellations, must be submitted at least 3 business days before your next scheduled billing or shipment date.
Requests received after this deadline may not apply to the upcoming order. In such cases:
-
Your next scheduled order may still be processed and shipped.
-
Requested changes will take effect on future subscription cycles.
This policy exists because orders enter our fulfillment process before shipment and may no longer be editable once processing has begun.
Cancellation Policy
You may cancel your subscription at any time.
To avoid future charges, cancellation requests must be submitted at least 3 business days before your next billing date.
Once your cancellation has been processed:
No future subscription orders will be generated.
You will receive a cancellation confirmation email.
Orders that have already been processed or shipped prior to cancellation remain subject to our Refund Policy.
Chargeback Policy
If you experience any issues with your order or subscription, we strongly encourage you to contact our customer support team before initiating a chargeback.
If a chargeback is filed without first contacting us, Veliora reserves the right to provide supporting documentation, including but not limited to:
Order history and transaction records.
Shipment tracking and delivery confirmations.
Subscription records and billing history.
Customer service communications.
These records may be submitted to the payment processor or financial institution to assist in resolving the dispute.
Pausing Your Subscription
You may pause your subscription at any time and for any duration.
When you are ready to resume, simply log in to your customer account or contact our support team for assistance.
Contact Information
If you have any questions regarding your subscription, please contact us:
Veliora Customer Support
Email: Support@getveliora.co
We are committed to providing a transparent, flexible, and customer-friendly subscription experience.